![]() If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Alice Sewell Follow Hopper Review: Can This Travel App Really Save You Money on Hotels, Flight, and Car Rentals? BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Show moreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. It os best to go directly to the airlines.I have no remedy as I cannot reach anyone This is bad business for customers. Once you make a purchase, you are pretty much on your own.I don't suggest anyone using this app to urchase a flight. All in all, the service is little to none. There was no where to ask how to apply insurance separately after purchase was made. My question was not one of the pre questions and therefore I was unable to get an answer. The only form of customer service are Pre questions with answers, this is not sufficient. There as to be a level of customer service. you all had a hidden fee and this fee was not transparent. It is very difficult to reach anyone to get any kind of assistance. ![]() I never requested VIP through chat, no mention of a $33 charge was displayed anywhere on their web site. My fligjt was $628, I received a receipt this morning with a charge of $660. Hoppers does not send a receipt until 24 hrs after. I wanted to pay separately and was not given that option. The solution given ws to cancel ticket, rebook and add insurance. ![]() Someone responded hours after, with no real solution. No where in their app was there anything about being charged to reach out to someone via chat in the app. It took hours before I got a response and no suitable solution was given to me. I only inquired about adding insurance to a flight after paying. Now I would like to cancel the booking all together and refund my payment. Again I was mislead via Hopper app that I am booking with AA and seat selection included. But they mentioned I am booked with BA and that it is the airline policy to pay for seat selection, but I never intended to book with BA to begin with. I reached out to Hopper to at least help me waive the seat selection fee. Now I paid higher price for airline ticket and still I have to pay for seat selection in an airline I did not even intend to book. I was lead to believe that the airline I was booking via Hopper is American Airlines with seat selection included in the booking that I did which is also priced higher over BA. I went to American Airlines and was able to find my flight via the Booking confirmation number provided by Hopper and when I clicked to "choose seat" I got redirected to *************** website now asking me to pay for a seat selection. Now that I have paid and booked the flight, I tried to do my seat selection via Hopper app a prompt message appears telling me to go to the airline website itself to make the seat selection. I went for American Airlines for same flight class of Premium Economy for higher price (about $400 higher) over *************** given that seat selection is already included and I do not have to pay extra. On the other hand included in the list is ***************** BA (Premium Economy) for cheaper price but indicated in Hopper that seat selection requires a fee with a dollar sign next to it. Indicated in Hopper app that seat selection is available for American Airlines - AA (Premium Economy) with a check **** indicating it is all included when you book with AA. ![]() It was posted in the app different flights/airlines for a travel departing return from *** airport to *** airport and vice versa. Date of transaction: ApAmount of Money Paid: USD ******* Hopper is a mobile app platform from which you can book a flight.
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