This view is an overview of the Incidents tab in your Pro Management Portal. The state of a room device while it's getting setup added, but isn't ready as a regularly supported room.Īn issue affecting meeting experiences of end users that need action.Ĭonfiguration detected isn't correct / commonly used. If a device is known to be in maintenance, and its alerts should be ignored, the device can be suppressed deliberately. We aren't receiving telemetry about the device. Microsoft monitoring software deployed as part of management services isn't able to connect to the cloud services. The certified Microsoft Teams Room system device. Microsoft Teams Room system app (regardless of whether it uses Skype for Business or Microsoft Teams as the collaboration service. Monitoring agent that is deployed in each of the Microsoft Teams Room devices. Here are frequently used terms in the portal. Review Assign users to the Managed Service Administrator role and make sure that access to the portal is limited based on your business needs. ![]() This hardware-agnostic platform revolutionizes productivity for end-users and enables advanced services for integrators and Managed Service Providers (MSP’s) Headquartered in Costa Mesa, California Utelogy’s customers are from the corporate, education and government sectors. Utelogy Corporation publishes an enterprise-grade software platform for managing and controlling connected workspaces. Organizations can easily troubleshoot and resolve device errors, receive instant alert notifications about device or system health and ultimately create better user experiences. This integration delivers a range of benefits, including reduced operational costs, automated room-ready tests and increased proactive service management. To ensure seamless online experiences, Utelogy has expanded its management and monitoring capabilities to provide robust, real-time data and monitoring of Windows-based MTR devices, including: Operations teams can gather detailed analytics on MTR-equipped rooms directly from the Utelogy platform which helps to improve system uptime and allows staff to make data-driven decisions. Its platform monitors the status of MTR peripherals, connections, calls in progress, presence and more. In conjunction with hardware support, Utelogy supports the Microsoft Teams UC soft codec. MTR integration coupled with Utelogy’s Analytic Tiles, offers customers a deeper level of insight into their AV/UC estate to help make data-driven decisions about improving productivity and boosting overall efficiency.” “The Utelogy platform addresses many of the issues MTR users can face, including authentication and sign-in errors or device connection problems. ![]() “Online collaboration and video meetings are now permanent realities in the workplace and organizations are looking for new ways to make their employees’ online experience as seamless and productive as possible,” said Frank Pellkofer, President of Utelogy. As office spaces reopen, IT departments need solutions that meet returning employees’ heightened meeting expectations and also ensure those staying off-site have experiences equal to those of their on-site colleagues. Microsoft Teams is one of the leading video collaboration platforms, and its MTR version is increasingly being deployed by organizations to support hybrid work environments and manage collaborations between remote and on-site employees. Los Angeles, USA – Novem– Utelogy Corporation, a visionary provider of management, monitoring and analytics software for the connected workspace, has announced its U-Computer Platform provides easy integration with Windows-Based Microsoft Teams Rooms (MTR) devices for monitoring management and control to deliver actionable intelligence to the workplace. Technology collaboration delivers enhanced experiences for online meeting participants with potential for increased organizational ROI
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